We often hear about how the startup world is different – about how it’s less zero-sum and more communal than other industries. Recently I had the (mis)fortune to experience this first hand.
Last year, my startup Amicus nearly died. Running out of cash, we needed to find a way to cut every cost possible. We had to let go of some amazing people, cancelled every non-essential service and perk, and asked companies for free months and refunds for time when our usage hadn’t been as high as expected.
Some companies said no. Others bent over backwards to help us survive. Some gave deep discounts, others free months, and some even refunded us for past months when our usage didn’t match the plan we were on.
I have trouble imagining companies like Comcast or Bank of America or ADP giving refunds and discounts when they’re not contractually obligated to, just to help a struggling startup push...
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